It's hard to tell if companies like Best Buy offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Live chat is rarely available 24/7, and this department is open Mon-Fri 9am-5pm EST. When you chat with Best Buy agents, they are most likely chatting with you from their call center located in Kentucky or Minnesota or Texas or California. ![]() The department that mans the chat windows at are used to handling Missing Item, Dispute a Charge, Make a Purchase, Return an Order, Geek Squad Support and other customer service issues. But sometimes chatting is inconvenient or not preferred, in which case Best Buy usually prefer to call their phone number, which we provide a link to above. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. This is the best way to live chat with Best Buy because 47,472 customers have used it over the last 18 months to reach customer service and told us about it. We can usually help ensure a better outcome. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Best Buy about. ![]() Live chat with Best Buy by following these instructions. Best phone number 88 Chatting with Best Buy Customer Service
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